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information

💳Payment method instructions

We currently only support the following payment methods:

Credit card payment, Apple Pay, Google Pay.

If you choose other methods other than the above, additional handling fees may be incurred.

Please be sure to confirm the final amount at the checkout page before making payment.

⚠️Currently we do not provide Cash on Delivery (COD) service.

Since our products are shipped directly from Japan, it involves cross-border settlement and logistics conversion.

Therefore, we are unable to provide the option of payment upon delivery. We apologize for the inconvenience.

🚚 Shipping fee description

Depending on the country of destination, additional shipping charges may apply .

Please confirm during checkout that free shipping is available for your country/region.

If the purchase amount reaches a specified threshold, you may also have the opportunity to enjoy free shipping .

If you have any questions about shipping costs or delivery conditions, please feel free to leave a message and we will answer you as soon as possible!

📦 Shipping and logistics instructions

Once the order is confirmed, we will complete the shipment within 3 working days .

We will choose the most appropriate delivery method according to the logistics conditions of the receiving country.

Current cooperating logistics companies include ECMS Logistics, Japan Post, FedEx , etc.

After shipment, the package is expected to be delivered within 3 to 12 days (actual delivery time may vary due to holidays, delivery areas or logistics conditions).

You will receive a tracking number and a logistics query link to track the delivery progress in real time.

🇹🇼 Important reminder for customers in Taiwan

According to Taiwan Customs regulations, you must complete EZWAY real-name authentication before you can successfully receive the goods.

Please be sure to download the EZWAY App and complete the real-name verification of your personal information (name and ID number) to avoid affecting your receipt.

In addition, since the logistics system sometimes translates product names from Japanese to English, translation errors may occur.

It is recommended that you use the "Package Tracking Number" as the main method to confirm whether it is your order and complete the customs verification.

If you have any questions about the delivery progress or verification process, please feel free to contact us and we will do our best to assist you in completing the delivery of your order.

Thank you for your support and cooperation!

💰Explanation on tariffs and customs duties

We currently offer a tax-inclusive service , which means:

Customs duties and import taxes will be absorbed by us and you don't have to pay extra.

If you are charged customs duties by the logistics company when you receive the package,

Please be sure to keep your receipt and send us a photo of it .

After we confirm that the charge is indeed for the package we sent,

The customs duty amount will be refunded in full to your original payment method.

🇹🇼 Important notice for Taiwan

Based on recent experience, Taiwan Customs may impose additional tariffs or business taxes on individual buyers who import more than 6 times within six months .

In such cases, taxes are not levied on a single package , but rather are additional taxes generated based on personal import records.

Therefore, if you are charged extra tax due to excessive personal imports,

We apologize that we are unable to provide tax refund services .

(This tax is not for the specific packages we send, but for your purchases within six months)

If you have any questions, please feel free to contact us, we will serve you wholeheartedly.

Thank you for your understanding and support!

Return and Exchange Policy


If you wish to return goods after receiving them, please contact us immediately within 7 days of receiving them.
We accept returns in the following situations:

1. The product itself is defective or faulty
2 The actual product received does not match the ordered content
3. The product is damaged during transportation

Note:
We will provide exchange or refund according to your needs.

If a return is required, the return shipping costs must be borne by the buyer, as international return logistics services are currently unavailable.

If the item is exchangeable, we can compensate you by refunding you or sending you a discount voucher.

Not all items damaged in shipping are eligible for return. In special circumstances, we may assist in re-shipping the product, but we may not be able to provide returns or refunds.

In order to give you a smoother shopping experience, please be sure to contact us first to discuss the handling method so that both parties can reach the best arrangement.

If you have any questions or concerns, please feel free to contact us!
We will serve you wholeheartedly and let you enjoy Excellent Shopping Experience! 😊

📜 Privacy Policy

SYANGDAN Inc. (hereinafter referred to as the "Company") has established this Privacy Policy (hereinafter referred to as the "Policy") regarding the processing of personal information of users involved in the services provided by this website (hereinafter referred to as the "Services").

Article 1 [Definition of Personal Information]
"Personal information" refers to personal information as defined in the Personal Data Protection Act, which means information about a natural person that can be used to identify a specific individual through descriptions such as name, date of birth, address, telephone number, contact information, or in combination with other information, including appearance, fingerprints, voiceprints, health insurance card number, and other identifiable information about an individual.

Article 2 [How personal information is collected]
When users register to use this service, we may ask for the following information: name, date of birth, address, telephone number, email, bank account, credit card number, driver's license number, etc.

In addition, transaction records and payment information between users and our partners (such as information providers, advertisers, advertising distributors, etc.) may also contain personal information and be shared by our partners.

Article 3 [Purpose of collecting and using personal information]
The Company collects and uses personal information for the following purposes:
Provide and operate this service Respond to user inquiries (including identity verification)
Send service-related notifications, such as new features, updates, events, and promotions. Contact users who violate the Terms of Use or engage in illegal activities and restrict them for maintenance and important notifications. Assist users to query, change, or delete registration information, and review usage records. Process accounts for fee-based services. Other necessary uses related to the above purposes.

Article 4 [Changes in Purpose of Use]
If the purpose of use of personal information is changed, it will be limited to the scope reasonably believed to be related to the original purpose of use.
Once the purpose of use is changed, the Company will notify the user in an appropriate manner or announce the updated content on this website.

Article 5 [Provision of personal information by third parties]
Except in the following cases, the Company will not provide personal information to third parties without the user's consent. However, this does not apply if permitted by the Personal Data Protection Act or other laws.

To protect the life, body or property safety of an individual, and if it is difficult to obtain the consent of the individual concerned; to promote public health or the healthy growth of children, and if it is difficult to obtain the consent of the individual concerned; to cooperate with the investigation of a statutory agency or local government, and if obtaining the consent of the individual concerned will affect its execution, the following matters shall be notified or announced in advance and reported to the personal information protection agency:
Third party provision Personal information provided to a third party for one of the purposes of use Method of provision Explanation of the possibility for the party to request the cessation of provision of personal information to a third party Method and window for accepting requests However, the following circumstances do not constitute "third party":
Outsource the processing of personal information, and only to the extent necessary for the purpose of use. The person who transfers personal information due to merger or business succession uses personal information together with specific objects, and has notified or clearly informed of the project, scope, purpose and person in charge in advance.

Article 6 [Disclosure of Personal Information]
When a user submits an inquiry request, we will process it promptly and provide the information within a reasonable range. However, if any of the following circumstances apply, the Company may not disclose all or part of the information and will explain the reasons:
Any situation that may cause harm to the life, property, rights and interests of the parties or third parties, or may seriously hinder the execution of the company's business, or violate laws and regulations

Article 7 [Correction and Deletion of Personal Information]
If a user discovers that his or her personal information is incorrect, he or she may request correction, supplementation or deletion (hereinafter referred to as "correction, etc.") in accordance with the procedures prescribed by the Company.
If the Company deems it necessary after verification, it will make corrections as soon as possible and inform you of the results.

Article 8 [Stop using personal information, etc.]
If a user believes that his/her personal information has been used beyond the scope of the purpose or has been obtained in an improper manner, he/she may apply to the Company to stop use or delete it. If the case is verified to be true, our company will handle it as soon as possible in accordance with the law.
If it is too costly or difficult to completely stop using the service, the Company will take alternative measures to protect the rights and interests of users.

Article 9 [Changes to Privacy Policy]
Unless otherwise required by law, the contents of this policy may be changed immediately by the Company without prior notice.
The updated content will be announced on this website and will take effect from the time of announcement.

about Us

Hello, I am ESE (Excellent Shopping Experience), from the official online store of KANTO BEST PRICE operated by the Japanese company SYANGDAN Inc.

We started operating in 2022 and have been working hard to bring you the best shopping experience.

Currently, we have successfully sold more than 100,000 authentic Japanese products to Taiwan, Thailand, Singapore, the United States, Australia and other places through platforms such as Shopee, Amazon, and eBay.

We are now shipping directly from our own website, hoping to make shipping faster and contact you more directly.
We will continue to grow in the future and deliver more high-quality, authentic products from Japan directly to you.

We will package each item with care to ensure you receive your favorite Japanese goodies!
📦Delivered directly from Japan to your door!

If you have any questions about the package, want to know more information, or just want to chat with me, please feel free to send me a message! ^^

SHOP

Shopee's trusted Japanese seller - now delivered directly to you!!